Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original condition, unused, with all protective films and packaging intact. You will also need the receipt or proof of purchase.

To start a return, contact us at concierge@ligne.ae. Please note that approved returns must be sent to our Dubai fulfillment hub:

Ligné Returns

Shorages Warehouse S12B, National Industries Park

Dubai, United Arab Emirates

If your return is accepted, we will provide full instructions on how to ship your package to our warehouse. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

We do not accept returns on sale items, promotional offers, or gift cards.

Exchanges

The fastest way to ensure you receive the desired item is to return the item you have. Once accepted, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must remain in its original condition, unused, and in its original packaging.

Refunds

We will notify you once we have received and inspected your returned item. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or payment carrier may take additional time to process and post the transaction.